Current information for employees

Here, you will find all the essential information on the current situation regarding the coronavirus at Schluter-Systems.

The contents are updated on a regular basis, so you should check back here daily. 

newest Information

New York shut down of non-essential business

By Executive Order 202.6 of New York State, non-essential business in New York state has to shut down latest by March 21, 2020 at 8 am.

Taking our social responsibility, we will close our Plattsburgh facility for Monday and the following days. On Monday, we will evaluate the situation, if and then we can restart the business. Your department lead will inform you.

FAQ Corona



    “The most effective course of action is for all Nevadans to stay home and for all nonessential businesses to temporarily close to the public for 30 days.” - Governor Steve Sisolak, March 17, 2020

    This Nevada Health Response COVID-19 Risk Mitigation Initiative (Initiative), is issued as guidance following Governor Sisolak’s Tuesday, March 17, 2020 Press Conference, and pursuant to Governor Sisolak’s March 12, 2020 Declaration of Emergency, which cites Article 5, Section 1 of the Nevada Constitution declaring that the “supreme executive power of this State, shall be vested in a Chief Magistrate who shall be the Governor of the State of Nevada.”

    The goal of this Initiative is to protect the health and safety of Nevadans by preventing people coming together unnecessarily, where people who have the infection can easily spread it to others. Ask yourself this question: “Where do people get within 6 feet of other individuals for an extended period of time?” -- then avoid those areas.

    As with all Initiative parameters related to the COVID-19 crisis, the Governor, the Nevada Health Response Center, and local and state health authorities will revisit this guidance on a regular basis to evaluate the continued public health needs and whether any elements need to be changed.

    The immediate implementation of aggressive strategies to create social distance and decrease close contact of people, including limiting gatherings, has proven effective in prior pandemics at delaying rates of transmission and reducing death and illness. By decreasing the prevalence of disease across Nevada we will:
    • Reduce the number of Nevadans who contract COVID-19 before an effective treatment or vaccine is available.
    • Protect those most likely to experience severe symptoms, such as older Nevadans and those with underlying chronic conditions.
    • Preserve and protect our health care delivery system, including our health care workforce, so they can care for the least healthy individuals in the community for any medical condition, not just COVID-19.
    • Minimize the social and economic impacts of COVID-19 over the long run.

    Nevadans must ensure that 6 feet of social distancing per person for non-household members is maintained at all times.

    Examples of activities to avoid:
    • Group gatherings
    • Sleepovers
    • Concerts and theater outings
    • Playdates
    • Athletic events
    • Visitors in your house
    • Non-essential workers in your house
    • Shopping in malls
    • Workouts in gyms

    Initiative parameters on gatherings:
    All gatherings should be postponed or canceled.

    For purposes of this Initiative, a “gathering” is any event or convening that brings people together in a single room or single space at the same time – indoor or outdoor.

    When it comes to gatherings, the risk is based on the proximity between individuals and how they are interacting with one another. The risk does not disappear in small gatherings. It’s the social distancing that will make the difference.
    • We still want you to experience the joy of weddings, but this is not the time to bring your friends together -- especially if this will require travel. Consider postponing the celebration to a time when the risk is low or eliminated.
    • For Nevadans making preparations to say goodbye to loved ones, please limit the attendance at funeral services. Consider outdoor services where the risk of exposure is less than inside.
    • While the Governor cannot and will not say that places of worship should be closed, he strongly urges our faith leaders to find ways to tend to your congregation without bringing them together in person.

    Essential services and sectors include, but are not limited to:
    • Fire services, law enforcement agencies, ambulances, paramedics, all emergency medical services & public safety agencies
    • Healthcare services
    • Businesses or organizations that provide food, shelter, or critical social services for disadvantaged populations
    • Utilities as defined in NRS Chapter 704
    • Trash collection
    • Home maintenance/repair services
    • Auto repair services & trucking service centers
    • Grocery stores, supermarkets, hardware stores, convenience & discount stores
    • Pharmacies, healthcare operations, & biomedical facilities
    • Post offices & shipping outlets
    • Gas stations & truck stops
    • Banks & financial institutions
    • Veterinary services & pet stores
    • Laundromats & dry cleaners
    • Food processing
    • Agriculture, livestock & feed mills
    • Logistics & Supply Chain Operations: Warehousing, storage, distribution, and supply-chain related operations
    • Air transportation
    • Public transportation
    • Essential stays in hotels, commercial lodging, dormitories, shelters, and homeless encampments
    • Child care centers and daycares operating in accordance with requirements set forth by their licensing authorities and COVID-19 guidance

    Although these businesses may remain open, the Nevada Health Response Center maintains that all employees and patrons employ strict social distancing practices. In addition, businesses should:
    • Remind employees of best hygiene practices, including washing their hands often with soap and water for at least 20 seconds.
    • Increase the frequency of cleaning and sanitizing per CDC Environmental Cleaning and Disinfection guidance of all hard surfaces, including tables and countertops that are being utilized by employees and patrons during pickup/delivery options.

    Other businesses, including but not limited to legal services, business and management consulting, professional services and insurance services are encouraged to have employees work remotely or telecommute.

    If that is not possible, they should employ strict social distancing practices as set forth by the Nevada Health Response Center and the CDC.

    Non-essential services and sectors include, but are not limited to:
    • Entertainment & hospitality, including but not limited to strip clubs and brothels, casinos, concert venues, arenas, auditoriums, stadiums, large conference rooms, meeting halls, and cafeterias
    • Recreation and athletic facilities, including but not limited to community and recreation centers, gyms, health clubs, fitness centers, yoga, barre and spin facilities
    • Beauty and personal care services and facilities, including but not limited to barber shops, beauty, tanning, waxing hair salons, and nail salons and spas
    • Retail facilities, including shopping malls except for pharmacy or other health care facilities within retail operations. Retailers are encouraged to continue online operations with pickup and delivery.

    The Governor directed all restaurants and bars to close their dine-in facilities to help stop the spread of COVID-19. Businesses that offer carry-out, delivery, and drive-through food and beverage service may continue to do so, but eating and drinking inside restaurants and bars is temporarily prohibited. These businesses offering carry-out, delivery, and drive-through food and beverage should employ strict social distancing protocol. Additional information is below:
    • Charitable food distribution sites, including the meals being distributed to our students in wake of the school closings, along with grocery stores, should remain fully open and operational.
    • Food services for healthcare facilities and other essential facilities should remain open.
    • Any buffet or food stations used in charitable food distribution settings should transition to boxed meals or served through gloved staff members or volunteers.
    • Restaurants throughout Nevada, in addition to pubs, wineries, bars, and breweries that include meals provided by a full kitchen should be reduced to serving food only in a drive-thru, take-out or delivery capacity. No dine-in at food establishments should be allowed until further notice. This also includes food courts, coffee shops, catered events, clubs, bowling alleys, and other similar venues in which people congregate for the consumption of food.
    Pubs, wineries, bars, and breweries that do not include meals provided by a full kitchen should close.

    For the food establishments allowed to remain open, you should:
    • Immediately increase sanitizing and cleaning frequency of high contact areas -- such as restrooms.
    • Enforce stringent hygiene practices for your staff, including frequent and thorough hand washing for at least 20 seconds at a time.

    The Governor announced that all gaming machines, devices, tables, games, and any equipment related to gaming activity will be shut down. Restaurants and bars located within gaming properties will be subject to the same restrictions as those outside of gaming establishments.

    Licensed cannabis stores and medical dispensaries should only remain open if employees and consumers strictly adhere to the social distancing protocol. The Nevada Health Response Center is encouraging consumers to use delivery services and not congregate in stores.

employee information

  • email of 03/20/2020

    Message to all employees:

    I am writing to provide you all with additional updates as the COVID-19 situation continues changing before us. Due to everyone’s hard work over the years, Schluter Systems is an industry leader and in a good position to weather this storm. However, we must understand that the changes required by the coronavirus outbreak are not convenient, but are necessary and every company in North America is struggling in this unprecedented crisis.

    We are continuously monitoring federal, state, provincial, and local regulations relating to the novel coronavirus pandemic. As many of you have heard, there has been new legislation enacted and proposed in the past weeks aimed at both minimizing the spread of the COVID-19 outbreak.

    I will address the new laws and Schluter’s proactive actions to remain compliant shortly, but I wanted to first take a moment to thank each and every one of you. Thank you for monitoring your personal health closely, focusing on safe hygiene habits, and practicing social distancing and other smart precautions.

    A very special thank you and appreciation goes out to all employees working in the warehouse, production and other supply chain and facilities related roles. All those roles that cannot be fulfilled from a home office and require their physical presence in the Plattsburgh, Reno, and Montreal campuses. Without their amazing work, the continuation of the business would not be possible. All other Schluter roles depend on their continued efforts. The livelihood of so many people – including our customers, who need our products to finish a job, get paid, and pay their bills – depends highly on them.

    Accordingly, I thank each and every one at Schluter for your continued cooperation, support, and collaboration during these unprecedented times.

    In order to understand many of the changes we have implemented to comply with changing laws and directives, it is important to understand the laws themselves. I am attaching the applicable laws and resources that I will address in this message for your reference, and I encourage you to read them.

    Canada & Quebec
    As I previously addressed, Schluter was already performing a role-by-role analysis for potential remote work capabilities. Then, Canadian Prime Minister Justin Trudeau directed that all employees who could work from home do so. Between our initiative and the Prime Minister’s directive, we undertook a thorough and collaborative effort with our IT Department and were able to rapidly prepare and implement remote work capabilities and support for the majority of our staff in our Montreal facility. Currently, only a minimum number of employees are physically working in the office. I thank our entire Canadian team for adapting so quickly.

    State of New York
    New York’s Governor Andrew Cuomo has enacted New York State Executive Order No. 202.6 that affects Schluter Systems in two key ways:

    1. “All businesses and not-for-profit entities in the state shall utilize, to the greatest extent possible, any telecommuting or work from home procedures that they can safely utilize.”

    Like the measures undertaken in our Montreal facility, we conducted a thorough, role-by-role analysis to determine which jobs could be performed away from our Plattsburgh premises. Many of our company’s most critical functions, such as those involved with the manufacture, processing, and shipment of Schluter Systems products, can only be performed in person on-site. However, we went to great lengths to rapidly implement a temporary remote work program for all employees capable of telecommuting in order to comply with this new executive order. By Friday, March 20, 2020, only essential personnel will remain in our Plattsburgh facilities.

    2. “Each employer shall reduce the in-person workforce at any work locations by 50% no later than March 20 at 8 p.m.”

    We are compliant with Governor Cuomo’s 50% reduction directive through both (i) our temporary remote work policy and (ii) undertaking additional measures such as changes like staggering shifts for those essential personnel at our Plattsburgh premises.

    Shortly after issuing Executive Order No. 202.6, Governor Cuomo implemented Executive Order No. 202.7 just this morning directing employers to further reduce the in-person workforce by 75% by March 21 at 8 p.m. We are creating plans and contingencies to become compliant with this challenging directive by its effective date. Supply chain management will have to adapt and implement changes to this situation quickly. Some of these changes may not be convenient for everybody, but are necessary and required by law in this time of crisis. Your supervisor will provide you with more information when applicable.

    The State of Nevada implemented the Nevada Health Response COVID-19 Risk Mitigation Initiative following a press conference Nevada’s Governor Steve Sisolak on March 17, 2020. I understand that these messages have caused some confusion among our Reno employees, and for good reason. Per Governor Sisolak’s directive, he asks that all non-essential businesses close until further notice. However, per the Nevada Health Response COVID-19 Risk Mitigation Initiative, businesses involved in, “…Warehousing, storage, distribution, and supply-chain related operations” are deemed essential businesses. Accordingly, our facility in Reno currently remains open.

    Like the efforts undertaken in our facilities in Montreal and Plattsburgh, the in-person staff in our Reno facility has been reduced to the minimum essential employees. All other employees have been directed to work remotely in an effort to minimize the potential transmission of the virus.

    To summarize, Schluter Systems has enacted numerous new procedures and initiatives not just to comply with rapidly changing legislation, but more importantly to help protect the health and safety of all of our employees and minimize the spread of the coronavirus outbreak. While these changes are not necessarily ideal or convenient, they are critical to both maintaining operations during these difficult times and for the betterment of our public health and welfare.

    Again, I thank each of you for ongoing support and understanding. Together, we will emerge from this public health crisis as a stronger, more unified company. I will send you additional updates as appropriate. In the meantime, please call the HR Department (Plattsburgh at ext. 3413 or 3450, Reno at ext. 3538, and Montreal at ext. 3248) with any questions or concerns.

    Be safe.

    Best regards,

    Marco Ludwig

  • email of 03/18/2020

    Email to all employees:

    We find ourselves in unprecedented times with addressing the ongoing novel coronavirus outbreak and the incredible speed at which things are changing around us. The health and safety of the members of our Schluter family continues to be our top priority, and I personally want to ensure that each of our employees is informed of our efforts on an ongoing basis.

    As the novel coronavirus outbreak continues to spread worldwide, we are doing our best to stem the spread while maintaining business operations. In addition to the guidance described in my prior messages to you, I wanted to inform all of you of additional steps that we have already taken or will implement very shortly.

    First, we have created an Emergency Decision and Task Force that meets at least twice a day, early in the morning and in the late afternoon. This Task Force is closely monitoring the situation, in regular contact with applicable health agencies for guidance, and dealing with the COVID-19 issues that change almost on an hourly basis. We are using the advice from my Airforce flight instructor who told me a long time ago, “Always think ahead of the airplane!” Therefore, the Task Force has come up with several contingency plans that will be rolled out aggressively in the coming days.

    Next, our Facilities Department has been cleaning and disinfecting constantly throughout our premises while paying special attention to high traffic areas and touch points. Additionally, they have increased disinfecting efforts between shifts to further clean high priority areas. We thank them for the tremendous job they are doing and all their hard work during these challenging times.

    Third, we will roll out alternatives to help reduce the number of employees physically required on our premises while minimizing the impact on our operations as much as reasonably possible. By limiting the number of individuals physically present at our facilities, we can help minimize the potential transmission of the virus.

    One such alternative is an increase in the number of employees working remotely. This requires an analysis of the functional and equipment requirements for every department and job role. A role-by-role assessment of the essential job functions, feasibility, and priority within each department determined which roles are able to be performed remotely. The order in which employees begin working remotely is also based on IT systems, capacities, and internet bandwidth. The IT Department will provide appropriate guidelines for all employees working remotely, to help ensure security and mitigate potential network bandwidth issues. Your department head, HR member, and/or IT specialist will provide additional information when necessary.

    Additionally, we have begun staggering shifts and break times to minimize potential contact and exposure between employees. We also encourage employees to minimize or avoid nonessential traffic between areas and buildings. It is very important to practice social distancing and safe health and hygiene habits for the benefits of us all. Lastly, it is critical that you stay home if you are sick. Your own health, together with the health of your family, friends, and colleagues, should be the highest priority. Please don’t risk spreading the virus if you have symptoms and follow all recommendations provided by applicable health organizations, including the World Health Organization (WHO), Center for Disease Control (CDC), and Public Health Agency of Canada (PHAC).

    It is Schluter Systems’ goal to help minimize the potential financial impact on employees affected by the novel coronavirus outbreak and subsequent changes resulting from the outbreak. In addition to recently enacted and proposed legislation to aid individuals during these uncertain times, Schluter has numerous HR policies in effect that will be used and may be adapted for this unique situation to alleviate employees’ concern about financial hardship when they celebrate their Easter Holidays soon. Schluter is committed to going above and beyond for our employees; however, this is an all hands on deck situation and we need your continued commitment and efforts to overcome this crisis and emerge even stronger than before.

    As previously stated, this situation is constantly evolving and we are monitoring and adapting our plans and execution accordingly. As mentioned, we are in regular contact with applicable health authorities and are following their guidance to the greatest extent possible. The steps we are taking during these difficult times are temporary and subject to change. We will provide updates and additional information at appropriate. If you have any questions, please contact the HR Department.

    Best regards,

    Marco Ludwig